Shipping Charges And REFUNDS
After you complete your order you will receive an order confirmation e-mail. This means that we have received your order in our system . As soon as we receive your order we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.If your item(s) are available for immediate shipment (within 5-7 business days) we will process and submit the order for shipment.
If your order is stock and we process the charges to your credit card it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address your provide when checking out.We use Many Shipping Methods (15-39 Days Estimated Delivery Time) If you do not receive tracking information from us within six business days of your order feel free to follow up with us at Info@GearDurr.com
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrived damaged please send photos to Info@geardurr.com and we will process an insurance claim on your behalf.
Cancellations & Refunds:
All orders cancelled are subject to a $20 administration fee if products has not been shipped.Refunds will only be issued to the original Payment Method that you use when placing your order
Orders will not be refunded due to change of mind or incorrect sizes.
We print and cut and sew on demand and there is a crystal clear sizing chart on every product page.
We DO take refunds and returns when something went wrong on our end; meaning misprints/damaged items.
Any claims for misprinted/damaged items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date.
If the items are misprinted or damaged, please send us your order number + a picture/photo of the item that is damaged.
Our Refund Support will take care of you from there, and we will send you a brand new item free of charge.
If you do have an issue with your order, please contact customer service FIRST! Do not return any merchandise to the manufacturer, or to us without first contacting our customer service department.
Our return policy covers you for 30 days. We cannot offer you a refund or exchange after 30 days.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at Sales@geardurr.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Sales@geardurr.com
To return your product, you should mail your product to the address provided to you after you contact customer service.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.